Client Services Officer

Client Services Officer | Coolangatta QLD | Full-Time

This is an exciting opportunity to become the face of a fast-growing national conveyancing firm and join a professional, energetic team based in Coolangatta.

Our client is a growing national conveyancing firm focused on delivering exceptional client experiences throughout the property transaction journey. With continued growth across Australia, they are looking for a confident, personable, and highly organised Client Services Officer to join their Coolangatta team.

Reporting to the Client Services Manager, the Client Services Officer will be one of the first points of contact for prospective and existing clients and referral partners, taking ownership of enquiries, preparing quotes, following up opportunities, and helping ensure every interaction with the firm is professional, responsive, and seamless.

If you are naturally warm, polished, proactive, and enjoy working with people, this is an opportunity to build your career within a growing national professional services business where personality, initiative, and exceptional service are genuinely valued.

KEY RESPONSIBILITIES

• Manage incoming phone, email, and website enquiries from prospective and existing clients

• Act as a professional and welcoming first point of contact for the firm

• Prepare and issue quotes for new conveyancing matters accurately and efficiently

• Clearly explain the conveyancing process and next steps to prospective clients

• Follow up enquiries and leads to support new client conversion

• Build strong relationships with clients and referral partners

• Liaise closely with solicitors, conveyancers, and internal teams to ensure a seamless client experience

• Maintain accurate and up-to-date client records and information

• Provide high-quality administrative and client services support across the business

• Respond to client questions professionally and ensure enquiries are directed or escalated appropriately

• Maintain strong communication with clients throughout the initial stages of their engagement

• Support the Client Services Manager and broader team with day-to-day operational requirements

• Take ownership of tasks and follow through to completion

• Contribute to a positive, collaborative, and high-performing team environment

• Represent the firm professionally in every client interaction

ABOUT YOU

• 2+ years’ experience in client services, administration, customer service, professional services, or a similar role

• Excellent written and verbal communication skills

• Confident speaking with clients over the phone and building rapport quickly

• Strong customer-first mindset with a genuine passion for delivering exceptional service

• Highly organised with excellent attention to detail

• Able to manage multiple enquiries, tasks, and competing priorities effectively

• Proactive and comfortable taking ownership rather than waiting for direction

• Professional, polished, personable, and approachable

• Strong administrative skills with confidence working across systems and client records

• Able to communicate clearly and professionally with a broad range of clients and stakeholders

• Collaborative team player who enjoys working within a fast-paced environment

• Resilient, solutions-focused, and comfortable managing changing priorities

• Previous experience within legal, conveyancing, property, real estate, or professional services will be highly regarded

• Motivated by professional development and the opportunity to build a long-term career

WHAT’S ON OFFER

• Full-time, Monday to Friday position

• 9:00am–5:00pm working hours

• Coolangatta-based opportunity

• Join a fast-growing national conveyancing firm

• Professional, energetic, and supportive team environment

• Comprehensive training and onboarding

• Genuine career development and progression opportunities

• Exposure to a growing national professional services business

• Regular team events and employee benefits

• Opportunity to work closely with experienced solicitors, conveyancers, and client services professionals

• Client-facing role where your personality and contribution will genuinely matter

• Long-term career opportunity within an ambitious and growing organisation

APPLY NOW

Apply now or contact Luke Hemmings on 07 5619 7075.

Bring your personality. Bring your ambition. Bring your passion for great service.