Administration & Customer Support

Administration & Customer Support Officer | Molendinar QLD | $69,000 – $79,000 + Super

This is a serious administration and customer support appointment inside a growing Gold Coast business operating across two established patio and carport brands. Strong Molendinar location, practical team environment, active customer enquiry flow, and a role that requires reliability, communication, follow-through, and genuine operational discipline.

Our client is looking for an Administration & Customer Support Officer who can manage enquiries, prepare quotes, maintain CRM records, coordinate supplier orders, and keep customers informed from first contact through to delivery.

This role is built for an administration professional who knows how to balance customer service, detail, systems, quoting, supplier coordination, and follow-up without losing sight of service quality and operational flow.

KEY RESPONSIBILITIES

• Answer inbound phone and email enquiries professionally and promptly

• Gather customer requirements and prepare accurate quotes using Xero

• Update and manage CRM records, including follow-ups, deal stages, customer notes, and enquiry progress

• Coordinate customer orders with suppliers and track confirmations, stock availability, and delivery timelines

• Follow up outstanding invoices and keep customers informed throughout the process

• Provide administration support across both the online DIY patio business and installation-based patio and carport business

• Maintain accurate customer records, order information, quote details, and internal documentation

• Support the broader administration team with day-to-day workflow, communication, and operational tasks

• Manage competing priorities while maintaining accuracy, consistency, and professionalism

• Ensure enquiries, phone calls, customer communication, and follow-ups are handled properly and never casually

• ABOUT YOU

• Experience in administration, customer service, office support, or a similar customer-facing administration role

• Confident and professional on the phone with strong rapport-building skills

• Reliable, mature, and seeking a stable long-term role

• Strong attention to detail with the ability to manage quotes, records, invoices, and follow-ups accurately

• Comfortable multitasking in a busy, practical, and team-oriented environment

• Experience using Xero and basic Excel, or the ability to learn quickly

• Strong written and verbal communication skills

• Willing to learn new systems, products, processes, and supplier requirements

• Able to work well within a small team with clear expectations and real accountability

• Experience with CRM systems, Shopify, or social media will be highly regarded but is not essential

WHAT’S ON OFFER

• $69,000 – $79,000 + super, depending on experience

• Full-time Administration & Customer Support Officer role in Molendinar

• Consistent weekday hours, approximately 8:30am – 4:30pm, Monday to Friday

• Immediate start available for the right candidate

• Stable on-site role inside a growing Gold Coast business

• Opportunity to support two active patio and carport brands

• Hands-on position across enquiries, quotes, CRM, supplier coordination, invoices, and customer communication

• Close-knit administration team with clear expectations and strong operational standards

• Long-term opportunity for someone who values reliability, teamwork, and doing things properly

• Practical business environment where communication, accuracy, and follow-through genuinely matter

APPLY NOW

If you are an experienced administration or customer support professional who wants a stable full-time role, a practical team environment, and the opportunity to keep a growing operation running properly, this is the one worth picking up the phone for.

Apply now or contact Luke Hemmings on 0490 831 652.